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Mitel overview Mitel overview MiCloud Security and compliance. MiCloud Security and compliance. Communications, amplified Insight and Mitel streamline the way companies around the globe communicate, connect and collaborate.
Trusted worldwide Meet the business communications experts. You can minimise capital expenditure and lease your Mitel system from Itec or choose to buy the system outright. Whatever you decide, you are in control. One key benefit is resilience. If one data centre should go down, your comms are instantly switched to another data centre with no interruption to service. The Mitel mobile app is acknowledged as the best software client available. This can help drive excellent customer service by allowing you to ensure operational efficiency and nurture customer relationships.
Having multiple ways customers can interact with your customer services and sales teams has become the norm and it is crucial to customer satisfaction that all the channels are monitored and responded to in a timely manner. MiContact Centre has been specifically designed to give you everything you need to run an industry-leading customer experience centre. Features include an in-built workflow designer, IVR, contact recording, quality monitoring, workforce scheduling, historical reporting and real-time dashboards.
The easy to manage interface allows managers to monitor call flows and make live changes. Tailored to your specific business needs, a Mitel solution will perfectly match your business requirements. Digital transformation has enabled the Roxor Group to consolidate our IT systems and increase our competitive edge in an already challenging market.
Elites partnerships allow us to provide individualised collaboration platforms to suit your business. Increase productivity with bespoke communication systems and platforms creating a more efficient workforce. Elite provide more efficient and productive communication and collaboration networks, generating greater profitability. Having First Class connectivity allows your telephony solutions to work seamlessly from anywhere, anytime you need them. Tailor your Business Mobile package to suit your desktop system making it hassle-free with your communications and IT accounts under a single provider.
Reduce costs, increase resiliency and have the flexibility to scale your voice infrastructure in an instant. We believe that their products provide a wide range of useful business solutions and we also use them ourselves at the FutureTel offices, so we know that these great communications products are tried and tested by our very own teams of experts.
Using the inbuilt dynamic extension express feature, employees can twin their desk phone with any other phone. Mobile employees can to stay productive by routing calls to their device of choice while reducing long distance and mobility charges. Unified voice messaging, Dynamic extension Express, Automatic call distribution, on-hold marketing are only a few of the many out of the box features.
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