Certified Ratings. Skytrax Airlines Etihad Airways. Etihad Airways. Long haul First Class. Business Class. Economy Class. Short haul First Class. Related to Etihad Airways Ranking. Check-in staff service. Priority boarding service. Staff assistance on arrival. Transfer service assistance. Arrival lounge facilities. Priority baggage service. Onboard Product - Long haul Seat comfort and personal space. Comfort items : duvet, pillows, turndown. Cabin and seat cleanliness.
Cabin temperatures. Washroom cleanliness. Amenity kit and washroom amenities. Inflight entertainment. WiFi service. Quality of meals served. First Class will provide you with a luxury private suite that includes a gourmet menu, and The Residence is a three-bedroom apartment that has a bedroom, shower, and separate living area. Although this airline is primarily based out of the United Arab Emirates, it offers flights to many destinations located throughout the Middle East, Asia-Pacific, and Africa.
The Asia Pacific also presents a diverse selection of options, including Australia and Thailand. Skip to main content. Find cheap flights on Etihad Airways. Adults Students over Youth Child Toddler in own seat under 2. Infant on lap under 2.
Tokyo TYO. Any month. The price shown for each flight will be the average for all passengers including any infants. Flight 1. Flight 2. Flight 3. Flight 4. Comfortable 12hr flight. The food was average for airplane food on an international flight I liked the mid flight sandwich the best. In Abu Dhabi the first class lounge was very nice with showers and food and drinks.
The second leg of the flight went well. A bit tighter on the smaller plane but still nice service. Arrival in Male was uneventful.
The return trip I did not even try to do the verified to travel and I feel that was probably a good save of my time. The boarding was a bit confusing getting on the bus but the flight left early and was very nice. I left my phone on the plane in Abu Dhabi and it was completely my fault. I realized it on the bus on the way to the terminal. As soon as I arrived at the terminal I went to the transfer desk and asked them to see if they could have someone get it from the plane.
The agent was very nice and called 3 different people to try to help and he was told that no one could help and the only thing to do was fill out an online form to report it. This was 10 minutes after I walked off the plane. I was on the first bus. The cleaners were probably not even on the plane yet. I have worked for 4 different airlines and I design airports. I am well aware of exactly how much effort it takes to retrieve something off of an aircraft.
Every airline is expected to get me from point A to point B safely. Most airlines will try to do it with some comfort. If you are going to try to be one of the best it is your customer service that has to stand out and this is point where Etihad failed. This cannot be the first time someone has left something on a plane. Since it had only been minutes there should have been a way to quickly retrieve it.
Since I was only transiting and I had a 9 hour layover there was no reason to not be able to get it to me. There was no customs to go through since I was transiting only normal security. There should be an agent that could walk on the plane and retrieve an item quickly and but it in their normal system for lost and found. If it had been 2 hours since I had landed before reporting it the plane would have been cleaned and reset for the next destination and the item was either found or not and then the form is the best answer.
The AUH hotel in the in transit is very nice and worth the cost. The final leg went well getting back home. At the beginning of , I purchased 2 business class return tickets that were then cancelled due to the Pandemic. After calling and trying to tirelessly get through to them, their best offer was to transfer credits into my "travel credit bank" to be used in the future. After using the travel credits, they told me that I was only able to get one single ticket I originally paid for two.
I was disheartened by this but understood the circumstances and agreed to it. When my flight was rebooked, the airline continuously cancelled the flight without letting me know that the flight was cancelled. I then had to make a very expensive international call to get in touch with them, where they told me that the flight has been cancelled yet again and they will get in touch with me when I was able to fly again.
This never happened, I was never told that the flights had resumes not even by email which is when I had to once again make an expensive phone call to find out. Now attempting to rebook my flight bear in mind I no longer needed to travel to my destination as I was attending an event that had already passed as the flights were cancelled. I made another international call where the operator was completely lost and unhelpful.
She told me that I was able to stop over at Abu Dhabi and then 20 minutes later changed her mind, she was completely unaware of the system and the way the airline works and kept me on hold for a long time again bear in mind this was an expensive international call. They asked me for additional fees any way I wanted to book my flight. I did not even need to go anywhere I just wanted to use up these credits as it was quite a bit of money.
I was then fed up with this unreasonable system and asked for a full cash refund, the operator then told me that this was not possible because I was using my airline credits, the only reason I was using these credits in the first place was that they did not allow me to apply for a refund initially. She then explained that the policy has changed again they did not make us aware of this at all.
I had to tirelessly fight her to open a case with her superiors as I have been patient enough with them however with the flight cancellations they are now holding my money against me. When we contacted Etihad they encouraged us to postpone the trip rather than cancel, using what they call 'travel bank'.
At the time we were told that the travel bank was valid for a period of 2 years depending on the circumstances surrounding COVID.
With the Australian government putting a travel ban on Australians since March with no information around when the borders will reopen, we have been unable to make any plans to try and arrange our travel. A few weeks back we decided to call Etihad to get information on our options, as the 2 years in which the travel bank has been valid we have not been able to make use of the credit.
Etihad has communicated that regardless of the Australian travel ban that the period the travel bank is valid is still for 2 years.
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