311 what is it

Why haven't I received my registration email? Can I call using my TTY phone? When can I call ? Why ? Why can't I get through when I dial ?

Is it FREE? Online Information and Services: Can I still submit anonymous service requests? When do I get my Service Request Number? Why should I create an account?

Where is my registration email? How do I open a service request online? Why can't I select a sub topic on the form? Which browsers are supported? Can I use my smart phone or mobile device? What information do I need to open a service request? How do I change or add notes to my request? Why can't I find my address in the location search? How can I provide feedback about the online services? How do I report any technical issues? How can I track my existing service request?

What is ? Dialing will work from most San Francisco landlines and cell phones; however, you may experience problems for the following reasons: You are calling from a high-rise, multi-tenant building. Please contact the Building Manager or PBX vendor and ask for the programming to be done You may wish to call your service provider to request for this service to be added by your carrier. You are calling from your San Francisco wireless phone but are outside your "roaming" area.

Agreements have not been made with other companies as of this time although it is something that we are hoping to obtain in the near future. Until your problem is resolved, you may reach us by dialing Help the departments by following a few simple tips, and share the tips with your friends: Pick the category that best matches the problem you want to report.

Add a photo if safe to do so, making sure the photo is clear and shows enough surrounding area to help locate the problem Verify the location using the cross-hairs. A good location is key to a good response. Add a description even if there is a photo. Select the best options in the other drop-downs Optionally provide contact information except where required Verifying the location on your map is important even if the address doesn't populate immediately.

Sometimes the street has no "official addresses" on that side of the block, so we associate the request to the best we can find. NYC Online is available in over languages. Across the country, is the number to call for health and human services information and referrals. In New York City, this service is provided through You can get local numbers for all other New York State counties.

If you live outside New York State, you can search online for your local Through Skype, a software application that allows you to make calls over the internet, people from around the world are able to call for free when they add NYC as one of their Skype contacts.

You can submit certain types of Service Requests online. If you provide a valid email address, you will receive an email with your Service Request Number. The Agency will follow up whether or not you get an email. You can check the status of a Service Request on the NYC Online homepage, even if you made the request or complaint by phone.

You must enter the Service Request number to check the status. NYC Online offers an automated translation tool on the top right-hand side of each page within the site.

This tool can translate the site into over languages. You can get non-emergency information by text 24 hours a day, 7 days a week. If you have an SMS-capable mobile device, you can text a question about City services to and get an immediate response. You can also file several types of complaints.

If you try to send a text message and get an error message, contact your wireless carrier for assistance. When you sign up for a NYC Account, you will be able to create a profile where you can choose your preferred language, customize how you receive Service Request updates, and update your contact information.

NYC is committed to maintaining confidentiality. You can create an account by selecting the Sign Up button on the right side of the homepage. On the sign-up page:. If you have a technical issue with your NYC Account, email support The City intends to use the data collected from this survey to generally add and improve City services.

Survey participation is voluntary. Participants in this survey will not receive further communication from the City with regards to this survey. You should call if the incident that you are reporting has occurred and the offender is gone from the scene.

You should call if the incident you are reporting is in progress and the on-site presence of a police officer is necessary to help resolve the matter e. An official website of the City of Chicago Here's how you know. The site is secure. Contact us City Services. Can I call from my cell phone? Do I have to give my name when I call ? Does every service request have a tracking number? What are the most requested City services in Chicago?

When should I call vs.